03-12-2013 04:08 PM
I have a Bold 9900 and yesterday a lot of my sms messages disappeared from my cell say 90% and the balance left are all muddled up. I am also only left with a small few of the Jan to March texts. Everything before December is gone
can someone help-
03-12-2013 04:18 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
As for lost messages, here are some guidelines:
For retrieval, recovery depends of course on a source from which to restore. If you were using the FREE BB Protect App, you might be able to recover from there. If you used the FREE Desktop Software to backup your BB, then you might be able to retrieve things from there. If you were using no backup strategy whatsoever, then you've migrated from the latter to the former in this old saying:
Backups, like insurance, are neither a reactive nor an optional activity.