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New Contributor
Posts: 5
Registered: ‎11-06-2008
My Device: Not Specified

SMS Text

I am not sending or receiving SMS text messages.  Any thoughts?
Posts: 95,114
Likes: 24,497
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SMS Text

Greetings, and welcome to the BlackBerry.com Support Forums.

 

No errors, no details of the issue? 



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New Contributor
Posts: 5
Registered: ‎11-06-2008
My Device: Not Specified

Re: SMS Text

No errors or no notification that SMS texting is not working.
Posts: 95,114
Likes: 24,497
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SMS Text

[ Edited ]

Then how do you know it is not sending?

 

Are you getting a red X next to a sent message?

Message Edited by JSanders on 11-06-2008 08:40 AM


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎11-06-2008
My Device: Not Specified

Re: SMS Text

I have sent message to people as well as people sending me 'test' messages.  I have not received anything in 2 days.
New Contributor
Posts: 5
Registered: ‎11-06-2008
My Device: Not Specified

Re: SMS Text

Nor have they.
Posts: 95,114
Likes: 24,497
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SMS Text

Try this, and then test it again.

 

With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎11-06-2008
My Device: Not Specified

Re: SMS Text

Still nothing. And I had 3 people send me texts to test, as well as send them texts.
Posts: 95,114
Likes: 24,497
Solutions: 6,376
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SMS Text

I would recommend calling your carrier now.

 

You might suggest to them that your device be taken off the network or reset the provisioning for the SMS or voiceplan on your account. 

 

SMS does not send via the data channels on your BB, but on the voice channel, if that makes sense. SMS is pretty basic, and if your voice is working so should the SMS.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code