Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎03-12-2009
My Device: Not Specified

SMS Trouble!!!

so i got the blackberry flip about a week ago. When i first was using it the option where i didn't have to open my phone to read message was working. now it isn't though. i'm pretty sure it is the volume keys to open it and it is not working anymore. any idea why it wouldn't be working? is there an option i can switch on and off? thanks
Super Contributor
Posts: 355
Registered: ‎12-05-2008
My Device: BB 8220 & BB 8900

Re: SMS Trouble!!!

You may need to pull the battery out and put it back in to reboot the phone. The messages will not preview on the external display once you open the phone, once open it considers them nolonger new.
Posts: 14
Registered: ‎02-28-2009
My Device: Pearl 8230 Flip

Re: SMS Trouble!!!

i think what you're looking for is to enable the message preview on the front display screen without opening your phone, right?

there is a setting to adjust that.

go into option, external notification details and set it to always...


that should resolve the issue for you (fingers crossed!!).