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New Contributor
Posts: 5
Registered: ‎06-09-2014
My Device: 9100 Pearl
My Carrier: o2

SMS and Emails deleted un prompted

All my emails and text messages have been deleted without being prompted.  Anyone esle had this.
Also this is very strange but the text meaages show as drafts but when you click in to them there is no content.

 

The phone never gave any memory alerts or anything.

 

Any help appreciated.

 

Thanks

Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SMS and Emails deleted un prompted

First thing? Check the File Free at Options > Status, what is the number at File Free?
Now, leaving the device powered ON, remove the battery of your device, hold a minute, replace and reboot.
What is the File Free now?

Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...

And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...

Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...

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New Contributor
Posts: 5
Registered: ‎06-09-2014
My Device: 9100 Pearl
My Carrier: o2

Re: SMS and Emails deleted un prompted

Hi, thanks for your reply, I followed those instructions and my file free number is 46860844 bytes. 

 

Is it possible that the low memory manger deleted old SMS & Emails?  Is this something that would happen without alerting the user that memory is running low and I would need to free some up?

 

Thanks for any advice/help.

Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SMS and Emails deleted un prompted


alb448485 wrote:

Hi, thanks for your reply, I followed those instructions and my file free number is 46860844 bytes.


That is a little over 4MB, quite low, very low. After a reboot, it needs to be around 25mb.

 

Yes, low memory will delete SMS and emails to make room.

 


 

Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...

And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...

Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 42
Registered: ‎06-23-2014
My Device: Pearl 9105 OS v6.0.0.3169

Re: SMS and Emails deleted un prompted

HI 46860844 bytes/ 1024 = 45762kb/ 1024 = 44mb

 

Go to Messages -> Options -> Message Display and Actions & Email Reconciliation

 

BBScreenie2014_06_29_20_05_26.jpg

 

BBScreenie2014_06_29_20_04_21.jpg

 

 

Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SMS and Emails deleted un prompted

Thank you. I certainly did misread the number if digits in the file free. 44mb, indeed.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎06-09-2014
My Device: 9100 Pearl
My Carrier: o2

Re: SMS and Emails deleted un prompted

so, this un prompted deleting keeps happening, v.annoying - can anybody tell me does this happen on all Blackberry devices? 

Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: SMS and Emails deleted un prompted


alb448485 wrote:

so, this un prompted deleting keeps happening, v.annoying - can anybody tell me does this happen on all Blackberry devices? 


No.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code