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New Contributor
Posts: 2
Registered: ‎03-14-2013
My Device: BlackBerry Curve 9530
My Carrier: Verizon

SMS error 97 Message ID 232 Permanent Error

I have had this phone for a long time and decided to pull it out of the drawer and have it reactivated today. The phone is working fine with calls, web etc. I went to text someone and it would not go through. I got a message that says "SMS error 97 Message ID 232 Permanent Error". I tried texting other people also to make sure this was not just an issue with that specific contact. I have done some internet research and here is what I have tried:

Battery Pull

Re-Registering

Resend Service Books

Also tried to reactivate phone thru Verizon with *228 and choosing both options!

 

Please help! Phone is BlackBerry Curve 9530 on Verizon Wireless.

 

Thanks

Hall of Famer III
Posts: 57,614
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: SMS error 97 Message ID 232 Permanent Error

Hi and Welcome to the Community!

SMS is purely a carrier level (voice) service, not a data level (BlackBerry) service. Consequently, you need to ring up VZW and ask them for assistance. It is possible that they simply have not activated SMS onto this device yet...

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎03-14-2013
My Device: BlackBerry Curve 9530
My Carrier: Verizon

Re: SMS error 97 Message ID 232 Permanent Error

Thanks so much for the feedback. I will call Verizon tomorrow and see what they can do for me. I really appreciate the advice!