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New Contributor
Posts: 3
Registered: ‎12-20-2012
My Device: Torch 9800
My Carrier: TELUS
Accepted Solution

SMS will freeze my torch 9800

Upon receiving an SMS or a voice mail notification, my device freezes. Removing battery needed constantly. Is it time for a factory reset?

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: SMS will freeze my torch 9800

Back up your device data using BlackBerry Desktop Application and then have security wipe. To do so go to Options > Security > Security Wipe > type 'blackberry' without the quotes. As this will erase all device data you MUST back up the data beforehand.

If performing above doesn't bring any positive result to you device performance the consider updating/reinstalling your device OS.

tanzim                                                                                  
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New Contributor
Posts: 3
Registered: ‎12-20-2012
My Device: Torch 9800
My Carrier: TELUS

Re: SMS will freeze my torch 9800

Yes, the solution worked marvellously. Txt is back in service.

New Contributor
Posts: 3
Registered: ‎12-20-2012
My Device: Torch 9800
My Carrier: TELUS

Re: SMS will freeze my torch 9800 - partial fix

The wipe was partially successful. Txt msg were working for a few hours. The same is occuring again. I can not send them out anymore without freezing the phone. (Probably need to reinstall the OS)