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New Contributor
Posts: 4
Registered: ‎01-24-2013
My Device: BOLD 9700
My Carrier: CELL C

SOFTWARE UPGRADE

I have just upgraded my bold 9700 software and now my blackberry protect is not working and i cannot dowload appworld or even facebook, I cannot upgrade whatsapp and my phone freezes esspecial when connecting to internet!!!!!!!!!     HELP PLEASE

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: SOFTWARE UPGRADE

Hi Tashlynn

 

Welcome to BlackBerry Support Forums

 

 

First try a Battery pull restart by removing the battery while your device is Powered On , then try those steps :

 

1- Register your Handheld .

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 Send the service books for the BlackBerry Internet Service
  • ( Wait till a registration message come in your message box for each email account you have configured on your device ) 

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back 

 

Then try to access those services or applications , But still if you recieve any error messages then let us know .

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New Contributor
Posts: 4
Registered: ‎01-24-2013
My Device: BOLD 9700
My Carrier: CELL C

Re: SOFTWARE UPGRADE

Thank you but, It still does not work i get a error message

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New Contributor
Posts: 4
Registered: ‎01-24-2013
My Device: BOLD 9700
My Carrier: CELL C

Re: SOFTWARE UPGRADE

Error starting net_rim_bb_dryad_gui: Symbol 'Internal Services.is DeviceDevelopmentBuild' not found
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: SOFTWARE UPGRADE

Hi Tashlynn

 

                      When you try those steps did you recieved those registration messages on your message box ! Also as you recieved those errors , So to what version you have updated your device software and did you used Blackberry desktop software to update the OS or is it an official OS pack from your Carrier. Is that OS specific to your device model ?

 

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 4
Registered: ‎01-24-2013
My Device: BOLD 9700
My Carrier: CELL C

Re: SOFTWARE UPGRADE

Yes I have received those messages....

 

I did used blackberry desktop software to update

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: SOFTWARE UPGRADE

Hi Tashlynn

 

 

On your Homescreen go to Options > Device > Application Management > Locate BlackBerry Protect , highlight it , press the menu key then delete that application .After delete perform a battery pull restart like this device Powered ON remove the battery wait a min. the reinsert it back .

 

After reboot from your BlackBerry Browser browse to  www.blackberry.com/protect and download it again , If required perform another reboot . Once it is done try accessing BlackBerry Protect and see if it allows without any errors.

 

Please try it and let us know.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.