12-07-2012 10:44 AM - last edited on 12-07-2012 11:52 AM by ChadB
President & CEO
Research In Motion Ltd.
SUB: Defective Instrument (BOLD 9900) & Problem faced by me.
I Ketul S Chaudhary, bought a Blackberry Bold 9900 on 25th oct 2012 from J. KUMAR MARKETING LIMITED. 103,Shopper’s Plaza, Opp. Muncipal Market, C.G Road. Navarangpura, Ahmedabad-380003, Gujarat, India. (Bill No:15671) But i faced problem regarding battery drying up and the phone was sent for DOA Process and I was given a new phone and I thank for that, the new phone given to me (second) had the same problem of battery drying up and again I was given a DOA and a new phone, the third phone given to me also had the same problem and i have been given a DOA for the third time this all has happened in only last one month.
Sir I have got the third DOA but I have not taken the new phone from the distributor as I now don’t trust this model. I am already using a blackberry torch 9800 and had trust on blackberry but now what I gone through I don’t prefer this model.
I stay in mehsana city in Gujarat state in india. I had to travel 200 km every time when I go and come back from your service center that is REDINGTON at ahemdabad. SIR till date I have traveled 9 times to your services center and I have faced many other problems due to this.
I had to make as many as 50 calls to your services center.
I have gone through a lot of mental stress and faced many problems in my work due to this So I request you to give my money back on only human ground seeing what I have faced during last month. The distributor and service center replied very badly to me.
Please consider my request as this is genuine case and tell the authorities to take strict action and hope that you would have a positive reply to my request .
(I)COPY OF BILL
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.
12-07-2012 11:25 AM
Hello and Welcome to the Community!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
In regards to your hope that RIM will see your message -- these forums are a user-to-user support channel, not a user-to/from-RIM formal conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to firstname.lastname@example.org.
Front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for ALL front line formal support to their end users, and have the ability (indeed, responsibility!) to escalate cases into RIM that they cannot solve (at no fee to the end user). It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support contract with your carrier. You can research "Incident Support" here:
If you desire to ask other kind volunteers for specific assistance about how to get the most use out of your BB, then this forum would indeed be the correct place for that.
Further, you have put into your post much personal information...such is technically a violation of the Ts and Cs of this site. Further, as a public forum, you have now broadcast your personal details to the entire world. Fortunately, our good mods shall shortly redact what must be.