12-16-2008 02:33 PM
Hi to all,
I've installed a BES 4.1.6 with Exchange 2007 and all works well.
Now i've problem with an user that want sync other folder (about 10 folder und INBOX).
Now AFTER the activation I've from BES MANAGER choose the folders redirection and select the folder that the user want to sync.
After 1 day only 5 folder on 10 are partially SYNC and other 5 are empty. This 5 folders partial sync only latest 3 days anf not 1 week or 15 days
Any Idea how to solve the problem ???
Solved! Go to Solution.
12-16-2008 02:36 PM - edited 12-16-2008 02:37 PM
12-16-2008 11:36 PM
12-17-2008 09:13 AM
It is not syncing with your email folders but pre-populating during activation following two rules whichever is met first:
To populate messages by date, specify the maximum message age in days. Range 0 to 14 days.(default 5)
To populate messages by message count, specify the maximum number of recent messages. Range 0 to 750 messages. (Default 200)
This is set on the BES itself. Example ,assuming you changed these two settings to MAX. 14 days or 750 msgs.
if user receives 1000 messages a day he/she will get just 750 msgs. So not even one full day worth of messages.
If user gets 5 msgs a day he will get prepolutaed 70 mesages (14 days x 5)
If you setup Folder redirection before activation and you have messages there that were sent within past 14 days they will get prepopulated too or else just new msgs will show up.
12-17-2008 09:58 AM
You wrote that first you don't have any problem, the problem was when you add more folders to sync.
So my point is if the user makes a full backup with Blackberry Desktop Manager and after you make a full wipe on the device and synch again with all the folders he wants, maybe you don't have more problems,