09-18-2013 06:00 PM
09-18-2013 07:48 PM
Unfortunately, no one here can do anything about this...refer:
Hopefully, this information will be of use to you.
Your best bet is to continue via the channels you've already entered into, especially since you have responses from them -- you can follow up with a "hey, you said..." message.
Cheers, and Good Luck!