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New Member
Posts: 1
Registered: ‎10-21-2012
My Device: Blackberry Torch 9800
My Carrier: Rogers

Screen Won't come on!

If someone can help me please, my BB Torch 9800 screen started short circuiting, splitting in half, and everything going backwards when I slid the phone open. So I started using it with it slid closed and just texting on the screen and it worked great until the other day when the screen would no longer come on, even when it was closed. I know the phone still works because the red light was flashing because I got a message but I couldn't get the screen to come back on because I'm guessing it has short circuited enough that it gave out. So my question is, I got a cheap phone onto my contract now, but I don't have any contacts: how can I get my contacts from my BB where I can't see the screen onto this other phone? I have my SIM card in the other phone but no contacts are on it.

Hall of Famer III
Posts: 58,778
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Screen Won't come on!

Hi and Welcome to the Community...and apologies for the delayed reply!


Hopefully you already have this resolved...but just in case!


In your situation, it is imperative that you had, before the BB began to have problems (and, naturally, as part of a reasonable data protection process that everyone should follow), you had been taking backups of your BB data to your computer using the FREE Desktop Software that RIM provides. With that, you have a backup file from which you can extract, using other 3rd party yet still FREE tools, the data you require. You then must of course investigate the import capabilities of your replacement phone, format the data correctly for that, and then conduct that import.


If you do not have a backup, you may still be able to take one...it may not work, but it may be worth a try:

  • KB12487 How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows

Beyond that, if you were synchronizing your BB to your computer to Outlook or some other PIM, your data is of course safe and sound there...and you could likewise extract it for use in importing to your new device.


Failing all of that, it is unfortunate, but you will have migrated from the latter to the former of this old saying:

There are two kinds of computing device users -- those who have lost data, and those who will.

Backups, quite simply, are not an optional activity.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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