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New Contributor
Posts: 7
Registered: ‎09-26-2010
My Device: Storm 9500
My Carrier: Vodafone Essar India

Re: Screen and buttons stopped working.

Sir,

   Thankyou for your immediate reply. I took out the battery & card immediately after your reply. I will place them in the Rice bag, hoping to get the problem solved & would write back after 3 days about the result.

                                                                                                                                                   Regards,

                                                                                                                                                             Gaurav K Rajurkar

                                                                                                                                                             Model No.: Storm (I) 9520

                                                                                                                                                             Desktop Manager Version: 4.7

                                                                                                                                                             Carrier: Vodafone Essar India

 

New Contributor
Posts: 7
Registered: ‎09-26-2010
My Device: Storm 9500
My Carrier: Vodafone Essar India

Re: Screen and buttons stopped working.

Sir,

    I tried the rice bag formula of three days but unfortunately it didn't work & the screen is still blank. I tried to take back-up of the data with Windows 7 after three days i.e. today & this time was successful. I also Synchronised the Contacts, Memo's, etc. in the Microsoft Outlook & was successful.

                                   I request you to guide me to Wipe the Handset before sending it for repair & let me know if the back-up files with extension "ipd" (1592kb) & "cab" (250kb) are successful back-up files of my data.

                                                                                                                  Thanking you.

                                                                                                                                    Regards,

                                                                                                                                                Gaurav K Rajurkar

                                                                                                                                                Model No.: Storm (I) 9520

                                                                                                                                                Desktop Manager Version: 4.7

                                                                                                                                                Carrier: Vodafone Essar India

Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Screen and buttons stopped working.

You can do a security wipe on the device at Options > Security > Wipe Handheld. Follow the directions there.

 


Gaurav14 wrote:

 let me know if the back-up files with extension "ipd" (1592kb) & "cab" (250kb) are successful back-up files of my data.

                                                                                                           


That appears good to me... I can't actually tell anything except that your IPD backup file is about 1.6 MBs in size, and your other CAB is likely your third party applications.

 

Good luck.



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New Contributor
Posts: 7
Registered: ‎09-26-2010
My Device: Storm 9500
My Carrier: Vodafone Essar India

Re: Screen and buttons stopped working.

Sir,

   Thanks for your early reply. I already said that the main problem is the blank screen & due to it I cannot "Wipe" my Storm 9500 through the Device.

        Request you to guide me in "Wiping" the data through Desktop Software.

                                                                                                                                       Regards,

                                                                                                                                                  Gaurav K Rajurkar

                                                                                                                                                  Model No.: Storm (I) 9520

                                                                                                                                                  Desktop Manager Version: 4.7

                                                                                                                                                  Carrier: Vodafone Essar India

Highlighted
New Contributor
Posts: 7
Registered: ‎09-26-2010
My Device: Storm 9500
My Carrier: Vodafone Essar India

Re: Screen and buttons stopped working.

Sir,

   I also checked with my earlier back-up files"ipd" & they are from 1150 kb to 1600 kb. I feel that the back-up is successfully taken & the "cab" files are "cabinet files which has some files like wordpad, files with extension ".bak", etc.

                Request you to guide me in "Wiping" the data through Desktop Software.

                                                                                                                                          Regards,

                                                                                                                                                    Gaurav K Rajurkar

                                                                                                                                                    Model No.: Storm (I) 9520

                                                                                                                                                    Desktop Manager Version: 4.7

                                                                                                                                                    Carrier: Vodafone Essar India