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Visitor
Posts: 1
Registered: ‎09-15-2012
My Device: 9900
My Carrier: ATT

Screen died on 9900 - Warranty contact info please!

I can't find any contact info for warranty claims. Not sure they'll help me as I bought the phone when I was in Gibraltar last fall. Back in the states now, I can't find my receipt.

 

This is the second BB screen to die on me. The other was a 9700. I haven't even abused or dropped the phone. Is this a common problem for Blackberry? Both times, the phones still work but the screens have gone black but still backlit.

 

I was trying to wait for BBX before buying a new phone. But having been a dedicated user since the 8700, I'm ready to jump ship if BB does not help. Will miss the keyboard if I do...

 

Thanks for any suggestions.

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Screen died on 9900 - Warranty contact info please!

Hi and Welcome to the Community...and apologies for the delayed reply!

 

Hopefully you have already sorted this out...but just in case.


As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your place of purchase...though you may have complicated that by losing your receipt. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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