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Posts: 1
Registered: ‎01-24-2011
My Device: 9800
My Carrier: Telenor Pakistan
Accepted Solution

Screen does not lock

after pressing the screen lock button on the upper edge of torch, the screen turns off for about 3-4 seconds and turns back on automatically. the keypad does not lock either with this lock button and the screen stays lit permanently, even though the backlight dim option is set to 20 seconds.

Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Screen does not lock

Many users don't like that "feature", and some are using a third party application such as PatternLock or StormSlider, or you can set a password to unlock your device.

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New Contributor
Posts: 2
Registered: ‎05-07-2012
My Device: Torch 9800
My Carrier: Bell

Re: Screen does not lock

Hi JSanders,

 

I'm experiencing the same problem as saifulislam - I WANT the screen lock button to work, an it used to work, but now it's doing what saifulislam described - the screen goes black for a couple seconds, then it's visible again.  Without resorting to a password or app, how can I have the function of the lock button respond as it did out of the box?  I used to have a BB holster with the magnet that would auto-lock it, but I've since changed holsters.

 

Thanks for any help you can provide,

 

Amp

Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Screen does not lock

Amp, would you reboot and see if it works correctly?

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎05-07-2012
My Device: Torch 9800
My Carrier: Bell

Re: Screen does not lock

Yep that worked.  Thanks, JSanders!

Posts: 94,679
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Screen does not lock

You are very welcome.

Good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code