06-03-2011 06:55 PM
Hi all, I need help if possible please. My BB has been working fine. It's set to ask for a password if its been untouched for 10 mins and I've never had a problem with that. I do sometimes lock the keyboard by pushing the button top left, but again that's never been a problem. Right now the screen is blank. If I push the ball or any keys, nothing happens. If I plug in a charger the clock comes up, but still nothing works. If I remove the charger I then briefly see the screen and if I'm lucky pushing the ball brings up the "device is locked" screen with options saying unlock, emergency or cancel - but it stubbornly refuses to respond to pressing anything else, goes dim and then goes blank again. The battery has lots of power (it wasn't flat but has been charging anyway) and I've tried removing both the battery and sim card several times - all without success. Does anyone know how to overcome this please?
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06-03-2011 07:02 PM
First if you can back up you Blackberry using the desktop software so you do not lose anything. It sounds like the phone has something wrong with it. Did you drop it or anything? You could tell to restore your phone using a back up image.
06-03-2011 07:07 PM
Hi. Thanks for the quck reply. No, not dropped it or done anything at all which would damage it. I've never connected it to the pc before, but I tried this evening and the pc isn't seeing it.
06-03-2011 07:14 PM
Have you installed Blackberry desktop software? Also to try to get your pc to see it you neede install the BB drivers by plugging it in to the pc and do a Windows Update.
06-03-2011 07:18 PM
No, I'll need to find where to install the blackberry desktop software from as I have no CD at home (its in the office if I have it at all). I'll try that and revert tomorrow if no joy - its bedtime! Thanks.
06-03-2011 07:24 PM
Okay you can do that or install the latest updated one from Blackberry.com the click Apps&Software at the top.
06-03-2011 07:52 PM - edited 06-04-2011 03:52 PM
Ok, pc is seeing the phone. It will backup (it says) but I still can't get the keys to work. I told pc to backup and the phone made a noise and brought up the enter password screen. on the pc it says "Device encryption is turned on" and " Your Blackberry device is currently locked. To continue, unlock your device" - but that's the bit I can't do. Any idea how to overcome this?