03-21-2013 07:17 AM
I have a curve 9320 and havent damaged my phone at all and the screen keeps going white or black and i have to press the top of the screen to get it to come back on ....please advise what to do as i dont have insurance ....the phone is only 3 months old ....Thank you
03-21-2013 07:45 AM
Welcome to BlackBerry Support Forums
Have you tried a Batterry Pull Restart ! If not then try it by removing the battery while your device is Powered On , wait for a min. then reinsert it back , let you device take a long reboot after restart please check .
If problem persist then can you confirm if you recently Installed any new application after which this problem appeared ? If it is then Uninstall that particular application which you think might be responsible for this issue .
let us know.
03-21-2013 08:04 AM
If a battery pull is unable to resolve and you don't have any recent apps download , Then to rule out any Software issue please Relaod your Device OS , First do a backup of your device using BlackBerry Desktop Software then follow this Knowledge Base :
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows
Try it and let us know of your progress.