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New Member
Posts: 3
Registered: ‎10-15-2012
My Device: Blackberry 9900
My Carrier: Vodacom

Screen lock on BB 9900

I screen locked my new 9900.  Now the screen does not come back on at all?  Is this a problem on the 9900?

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New Contributor
Posts: 2
Registered: ‎10-15-2012
My Device: BOLD 9900
My Carrier: MTN

Re: Screen lock on BB 9900

My  one year old BOLD 9900 screen lock would not lock.  The phone would also just lock itself randomly.  I had to hard boot each time to unlock the screen.  Took it in for repairs and they replaced the phone with a new one.

Trusted Contributor
Posts: 233
Registered: ‎10-13-2011
My Device: BB Passport, Z10 and PlayBook 64Gb
My Carrier: Proximus (BE)

Re: Screen lock on BB 9900

Can you describe with more details what you did to "screen lock" your 9900?

 

Push the upper button or another procedure? Please describe.

 

Then we could be in a position to provide you with answers hopefully Smiley Wink

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New Member
Posts: 3
Registered: ‎10-15-2012
My Device: Blackberry 9900
My Carrier: Vodacom

Re: Screen lock on BB 9900

Yes, I locked with the upper button.

Trusted Contributor
Posts: 233
Registered: ‎10-13-2011
My Device: BB Passport, Z10 and PlayBook 64Gb
My Carrier: Proximus (BE)

Re: Screen lock on BB 9900

Then normally, if you push this button again, this should "revive" the screen or any other touch should also bring back the home screen with the notification that the screen has been locked.

 

This is not happening in your case? The screen stays black and does not revive at all?

Is the battery properly charged?

Which OS version do you have?

------------------------------------------------
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)
New Member
Posts: 3
Registered: ‎10-15-2012
My Device: Blackberry 9900
My Carrier: Vodacom

Re: Screen lock on BB 9900

I think it's OS version 7.0 or 7.1

I'll do a full charge on the battery and check.  Thanks

Trusted Contributor
Posts: 233
Registered: ‎10-13-2011
My Device: BB Passport, Z10 and PlayBook 64Gb
My Carrier: Proximus (BE)

Re: Screen lock on BB 9900

Restarting the device by removing the battery for a while and putting it back again should resolve a lot of software issues.

 

If you don't want to physically remove the battery from the device you can also find free applications on AppWorld doing the same thing by the push of a button. Sometimes this helps when the phone is bugging....

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Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)