10-15-2012 05:19 AM
My one year old BOLD 9900 screen lock would not lock. The phone would also just lock itself randomly. I had to hard boot each time to unlock the screen. Took it in for repairs and they replaced the phone with a new one.
10-15-2012 08:49 AM
Can you describe with more details what you did to "screen lock" your 9900?
Push the upper button or another procedure? Please describe.
Then we could be in a position to provide you with answers hopefully
10-15-2012 09:40 AM
Then normally, if you push this button again, this should "revive" the screen or any other touch should also bring back the home screen with the notification that the screen has been locked.
This is not happening in your case? The screen stays black and does not revive at all?
Is the battery properly charged?
Which OS version do you have?
10-16-2012 05:54 AM
Restarting the device by removing the battery for a while and putting it back again should resolve a lot of software issues.
If you don't want to physically remove the battery from the device you can also find free applications on AppWorld doing the same thing by the push of a button. Sometimes this helps when the phone is bugging....