10-12-2012 09:57 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
10-18-2012 06:52 PM
03-04-2014 06:35 AM
i have a problem on my storm 2, the screen wont open anything when i touch, it can only highlight. i can even scroll up and down but i cant opne anything. tried to reset it, even updated my OS but still not working. helpppp