02-23-2012 04:04 PM
I have a laptop running windows 7 and i installed the desktop software version 5.0 that came with my phone. i have been able to use it all this while.However it started giving me a script error and will not open as these things keep popping. unfortunately cannot paste the screen dump, but the error shows as followe:
An Error has occured in the script on this page
Error: Object doesnt support property or method 'addeventlistner
URL: res://c\program files (x86)\ blackberry\product_common.dll/ext.all.js
Do you want to continue running scrips on this page
Cant open the desktop manager to do anything even backup my phone
02-29-2012 09:37 AM
Welcome to the BlackBerry Support Community Forums.
I would suggest removing the current version of the BlackBerry® Desktop Software you have install and download and install the latest version of the BlackBerry® Desktop Software found here: http://bbry.lv/ds97JW .