05-09-2013 12:46 PM
Scroller on my Blackberry aint working,anything I can do to make it work?I was on it and it was working then I went to send a message on BBM and it froze so I restarted it aint it will only let me use the exit/disconnect call button,the call button and the BBM and camera buttons on the side?But when It's locked it will let me type,but once It's unlocked it won't?HELP!!!
05-14-2013 03:21 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.