05-20-2013 07:39 PM
My Blackberry Torch (9800) is always searching for a network so therefore, I never have service.... Can you tell me what I can do to rectify this problem... I had a new sim card installed, did't help.
05-21-2013 09:58 AM
05-22-2013 07:29 AM
Hi and thank you for your response to my delima... All of the above senarials have been taking place on my Blackberry. I had it taken to my provider, Bell Aliant and they went through the set-up procedures on a couple of occassions... It is frustrating!
05-22-2013 09:46 AM
05-22-2013 11:06 AM
I'm sorry! I do have service but only in certain places. For example... I have next to no service in my house and no there is no brick in my house. It is wood and siding. AND if I am in other districts, for example Truro, I have next to no service. When my friend has the same phone and services are fine... Yes I have taken it to BELL numerous times and they cant seem to find what the problem is... I hope I am a little clearer this time. I didn't mean to be confusing. I really appreciate your taking the time to help!
05-22-2013 11:28 AM
Oh...yes, that certainly is different from what I interpreted from your prior words...clarity is always so much better, I find!
Prior to any drastic measures, I have only one recommendation left for you...attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then I can only surmise that your issue is more challenging, and you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Note carefully please that if your issue is rooted in hardware (e.g., defect), then there is no way we can actually diagnose that at an internet distance; all we can do is try different things, ruling them out one by one, until a hardware problem is the most likely result. But we can only do that as a deductive process...we cannot truly diagnose hardware issues at an internet distance; such can only be done by a qualified technician with the device in their hands. Futher, if it's hardware, there is no way that any software or OS level fixes would be of use.
Good luck and let us know how you would like to proceed!