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New Member
Posts: 1
Registered: ‎04-05-2014
My Device: Blackberry Bold 9900
My Carrier: Blackberry

Security lock out time reoccurring despite resetting password

[ Edited ]
I unfortunately forgot my password and exceeded the number of set attempts to log into my blackberry ID on my handset. Having reset my password online through resetting the password and after successfully entering the correct recovery answer, I keep getting locked out for the set period of 15 minutes on my handset despite putting in the correct password. What should I do as I cannot access my handset and desperately need to get into my phone.
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Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Security lock out time reoccurring despite resetting password

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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