08-03-2013 08:07 PM
I'm really frustraighted with this. I've been happy with my BB so far but I just ran into an issue with the Trackpad. It was completely non-responsive and I couldn't get it to move at all on the home screen. After pressing the BB button on the device I could scroll up and down with zero issues in the menus. It would selectively work depending on what menu I was in. So I did my normal deal of scouring the internet for a resolution. Everything pointed me to updating the software before trying a full wipe. I did so using the official Blackberry Device Manager. This did not solve the issue and I am currently stuck in a loop in the software that I cannot get out of. I am trying to accept the licensing but cannot get to the "I Accept" term because the trackpad is still unresponsive. Anyone know of a way to bypass this or allow me to click the accept button without use of the trackpad?
I'm pretty tech savvy. I've buildt my own computer and drives, installation of software, even nuts and bolts are not a big deal to me. But I'm running out of answers.
08-05-2013 11:27 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
With regards to the trackpad issues, I would suggest following all the steps in this KB article: www.blackberry.com/btsc/KB29640
If the issue still persists, then I suggest contacting your network service provider or point of sale for repair options.
Let me know if you have any more questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
08-06-2013 12:51 AM
Thank you for the reply. I had already followed all of the steps for resolution on the BB website. I had reset the software using the Device manager when I ran into the "I Accept" loop in the software by which I could not get out of. I only have the one phone and I need it to work. I didn't really want to go through a warranty/replacement process through my provider since it was a $80 phone. And I didn't really want to buy another BB of the same type as I had not had this phone but 9 months. So I jumped ship and went with a Samsung Galaxy instead. Again, thank you for the prompt response but I hope to have better luck with a different device.