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New Contributor
Posts: 3
Registered: ‎08-15-2010
My Device: Storm 9520
My Carrier: Digicel

Send Key on Storm is not dialling short-code requests to the mobile provider like the older BB versions

Does anyone know how to make the Send key on the BB Storm work like a 'Send' key?

E.g. on older BBs, when you dial *120# + Send from the home screen, the request is sent to the mobile provider and a response pops up on the screen notifying the user of their Balance.

 


However, when I do this on BB Storm, it's dialing the short-code as if it's a telephone number and the "Your call cannot be completed as dialled..." message plays.

 

I need to use a number of these *xxx# short codes to take advantage of the features my mobile provider offers but I'm not getting anywhere since migrating to the Storm.

 

Can anyone suggest a work-around?

 

Guru II
Posts: 21,956
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Send Key on Storm is not dialling short-code requests to the mobile provider like the older BB versions

Exactly which model of Storm and which OS?  You can find this info in Options >About.  Post the model number on the first line and the OS version that's on the 3rd line.


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Posts: 95,104
Likes: 24,495
Solutions: 6,375
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Send Key on Storm is not dialling short-code requests to the mobile provider like the older BB versions

 


barry_j wrote:

Does anyone know how to make the Send key on the BB Storm work like a 'Send' key?


Are you using the green dial key as the SEND key?

 



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New Contributor
Posts: 3
Registered: ‎08-15-2010
My Device: Storm 9520
My Carrier: Digicel

Re: Send Key on Storm is not dialling short-code requests to the mobile provider like the older BB versions

To John_Clark - OS: 5.0, platform 4.2; Model: 9530

 

To JSanders - Yes, its the green Send key below the touch-screen.

Guru II
Posts: 21,956
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Send Key on Storm is not dialling short-code requests to the mobile provider like the older BB versions

Can y ou please post the FULL OS version.  5.0.0.???


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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 3
Registered: ‎08-15-2010
My Device: Storm 9520
My Carrier: Digicel

Re: Send Key on Storm is not dialling short-code requests to the mobile provider like the older BB versions

version 5.0.0.328

Guru II
Posts: 21,956
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Send Key on Storm is not dialling short-code requests to the mobile provider like the older BB versions

I would try an OS upgrade.  Here is a link to the latest with download link and instructions on how to do it. 

 

http://www.blackberryforums.com/general-9500-series-discussion-storm/219900-latest-os-9530-5-0-0-808...


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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Member
Posts: 1
Registered: ‎09-20-2010
My Device: Not Specified

Re: Send Key on Storm is not dialling short-code requests to the mobile provider like the older BB versions

Did you ever fiure tis out, avin te same trouble wit a bb tour...