01-03-2014 05:30 AM
Is it possible to send e-mail settings to a blackberry phone via some form of service message so the phone user does not have to manually set it up?
We recently had to reinstall our Exchange server and are now having to change the e-mail settings on all our staff members phone's, however, some of these staff members are not in the same city as I.T. support and as the staff members are not very computer/smartphone literate, it will be difficult for us to walk them through on how to change the e-mail settings, especially if the autodiscovery does not report the settings correctly to the phone and the domain/server settings has to be entered manually.
One staff member in particular, has a Blackberry curve 9300.
Any suggestion's will be appreciated as we would prefer to, as well as in the future, be able to update the phones with the necissary settings by means of some form of service message rather than error prone manual intervention.
Andre T. Dreyer
Solved! Go to Solution.
01-03-2014 10:02 PM
01-04-2014 02:46 AM
01-04-2014 01:11 PM