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New Contributor
Posts: 5
Registered: ‎02-06-2013
My Device: Bold 9900
My Carrier: O2

Sent message on BlackBerry not showing in Outlook

Messages sent on my BB Bold 9900 are not showing on my desktop Outlook

It is very important for me to keep a copy on my desk of all my work emails sent from my handset

Tried previous solutions : Message/Option but all the email preferences I checked did not allow this

Can you help ?

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Hall of Famer III
Posts: 58,413
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Sent message on BlackBerry not showing in Outlook

Hello,

 

Reconciliation capabilities between your BB and your email SERVER are governed by this KB:

  • KB05133 Email reconciliation features for the BlackBerry Internet Service

If your email service supports it AND if you have it configured correctly, then your email SERVER may have your items sent from your BB in it's Sent Items folder. But, that is strictly the server...reconciliation between the server and your desktop Outlook is separate, and governed by the capabilities of Outlook. There are some email systems for which Outlook can reflect the server contained items (e.g., IMAP), but not all.

 

The workaround most folks use if their server cannot receive the Sent Items from the BB and/or their server is incapable of reflecting it's Sent Items to Outlook is to configure an auto-bcc to themselves for every email they send from their BB:

  • KB10818 How to set the Auto BCC field for an integrated email account in the BlackBerry Internet Service

Good luck!


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