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Posts: 1
Registered: ‎07-22-2009
My Device: Not Specified

Separate BES mailbox on Tour?

Hello there!

I have heard rumors that RIM was eventually going to fix the BB OS to allow for a seperate mailbox for Enterprise Server emails.  Was this change ever made?  If so is it possible on the Tour?

I have used the Empower BES mailbox and the search shortcut method to filter out my corporate emails before, but I am curious if there is a new option yet?  Also I checked with my BES Admin and they will not push an icon through for me since this will affect all users and they do not want that.

If not I will probably just get the EMpower BES mailbox again like I had on my previous BB device.


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Posts: 58,133
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Separate BES mailbox on Tour?

Hi there!


FYI (mostly for others who read this thread) -- There is nothing broken for RIM to fix.

By default, BES email is put only into the Messages icon/app. BIS emails are placed into their own icons, but they remain contained in the main Messages app. This is how it works by default. It is not redundant -- rather, think of Messages as the catch-all place, with the independent BIS icons being a filter, pulling (from Messages) to them only the messages that pertain to them...but if you act on an email (read, delete, etc.) in one, the change will be reflected in the other.

Your BES Admin can push a BES-only email icon to your device. This solution is free, but must be conducted at the BES server, and will affect all users on that BES server. (Yes, I know that your BES admins have refused this option.)


Or you can get the Empower BES Inbox application. This solution costs (per user), but does not require a change at the server, and only affects the one user. (Yes, I know that you've used this.)


Neither solution will do anything about Messages -- it will continue to contain everything that it today contains. All they will do is activate an additional icon on your homescreen that is a filter for your BES-only emails. You can hide or move the Messages icon/app somewhere out of the way, but beware -- there are more than just emails that arrive in Messages...there will come a day when you have a new message flag and only by digging through Messages will you be able to find that message.

Hopefully that helps explain how it all works!

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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