Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 9
Registered: ‎11-27-2009
My Device: Not Specified

Serious Problems with Screen response

Hi - i`ve had a 9800 happily for 2 months.  A week or so ago i noticed the screen becoming fairly unresponsive (having to press hard for any response, "accidentally" selecting things that i was not directly pushing on etc).  This has got progressively worse over the past 2 weeks and is now a real problem - sometimes i really struggle to get anything on the screen selected.  I have tried numerous battery pulls and this afternoon took the big step of a factory reset (which shuts off all my BES).  This has made no difference. 

No option but to return the handset?  Has anyone else experienced this problem?

Many thanks