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New Contributor
Posts: 3
Registered: ‎03-21-2013
My Device: blackberry curve 9830
My Carrier: digicel

Service book are missing for BBM

hey i have a BB 9380, most of the service book to use BBM is missing on this phone, therefore i am unable to use this for BBM.

can i enter these service book manually or connect to a BB site and download it to my phone?

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Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Service book are missing for BBM

Hello!!

With a strong carrier network signal (e.g., not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...and to ensure that you are subscribed to a data plan from them that is adequate to enable the services you desire. BBM is a BB-proprietary service, requiring subscription to an adequate data plan.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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