01-24-2013 06:33 AM
I have just switched service provider from vodaphone to telstra. I have a new sim card installed which is registered. I have BIS registered. I can access the internet and social media but I cannot set up my email accounts. The message i am receiving is ' my device is unable to access the server'.
01-24-2013 06:53 AM
Welcome to BlackBerry Support Forums
For enjoying personal email services on our BlackBerry we need full BlackBerry Data Plan and if you already have that on your account then from your BlackBerry browser browse to www.blackberry.com/integrate to add the email that you want.
01-24-2013 07:37 AM
Ive tried that but it says mydevice is not registered.
When i try to register it there is no entriesin the host routing table
Then your SIM card is not yet provisioned with BIS ,Can you call your new Carrier Telstra to know about the issue.Because if your SIM card is not yet provisioned with BIS you can't use those services.
01-24-2013 04:11 PM
Telstra sya that my phone IS provisioned with them, but it has not been released by the old provider, vodaphone. I have tried to ring them but they say that everything has been don. I don't know what to do next!!!