08-31-2009 04:47 PM
This ought to be easy, but somethings off (maybe it's me). So I scoured the manuals, read the forums, and yes I found the advice at this entry:
I've got the USB connection going. I've got the latest Desktop Manager. I *don't* have the Roxio Media Manager nor Blackberry Media Sync ... I'd rather avoid unnecessary add-ins if I can. And I don't have a separate memory card. Just the BB memory itself. PC, Windows XP.
My Desktop Manager finds the BB perfectly. If I choose the Mass Media Storage option, then My Comptuer shows me a BLACKBERRY (E drive where I can see nine completely-EMPTY folders (including the hidden System folder). If I choose to not use the Mass Media Storage option, then instead of an E: drive I get an "MTP Device" ... where I can see TWO completely empty folders. But of course the folders shouldn't be empty. I've taken pictures that open up just fine on the BB (I can even email 'em if I have to). Isn't there a way to just drag and drop, to get 'em on the PC?
BTW ... when I use the BB's own "Media" application to look at the pictures, the pop-up menu seems to let me MOVE the pictures. I thought this was perfect--I'd just move the files someplace accessible by the computer. Didn't work. Either that or I couldn't navigate the MOVE function. Of course I *did* find the handful of empty folders, but nothing seemed to actually affect those folders in any way.
08-31-2009 05:36 PM
To be fair ... that works. I can email 'em to myself ... but especially when I'm in a place where my connectivity is weak (like when I used the phone to snap a couple of pictures on vacation ... I've got the computer, and the phone, and the cord, but connectivity ... not so much :-)
Plus, this just doesn't make sense ... I think I'm just storing these in the wrong folder or something. (Somehow I know this is My Fault :-)
08-31-2009 06:45 PM
Go to your Media icon on your BlackBerry.
Click the Menu key left of the trackball.
Now, naviigate to your Media Card > Pictures and see if they are in there?
While in explore, also look at your Device Memory... are they there?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
09-01-2009 01:23 PM - edited 09-01-2009 01:27 PM
Yup, the Explore worked perfectly ... as far as it could take me. The pictures are in Device Memory/home/user/pictures/ ... I was even able to find the default sample pictures in Device Memory/samples/ ...
But I still can't find them when the BB is linked to the PC. Both in MTS mode or Media Store mode ... When I look at the folders from the PC ... all the folders are empty.
P.S. Explore also shows me Media Card ... as the same level of Device Memory. But there's nothing in it--except more empty folders. And all the folders have that icon with a little green arrow pointing to the left.
09-06-2009 09:13 AM
my suggestion is use the poxio media manager. thats what its for. you can always uninstall later but this will show you if it will solve your problem. not real sure why you wouldnt want to use it??
12-07-2009 12:32 PM
The solution turned out to be double-checking for the "latest" version of the desktop manager. Unfortunately for me, the version I had been given was NOT a match with my 9630. Also, I had to uninstall every last piece of the old version before the new version would install correctly (easier said than done). As soon as I grabbed the RIGHT version--directly from the Verizon Web site--and installed it without ANY of the trash left over from the old version (which did not seem to uninstall very cleanly), the whole thing worked great.
When I connect the Blackberry to the PC, the Blackberry asks if I want to be in mass storage mode, I say yes, and boom there it all is: In My Computer it shows up as the E:\ drive and the path couldn't be easier: E:\BlackBerry\pictures\ and there they all are.
Personally, I'm guessing that the updated version of the desktop manager also included updated drivers, and it was really the drivers that were the issue.
Lesson learned is straight from the xkcd handbook: when troubleshooting, ALWAYS check the source of the software you're installing. And no, RIM is not the source. Neither is the box the device came in.
Hope this helps.