First, you enter the owner information into the BB configuration. Then, you assign a device lock password (be very careful with this!!). Then you lock the BB with the password lock. Only then will the owner information display on the screen. The keyboard only lock does not display the owner information.
Occam's Razor nearly always applies when troubleshooting technology issues!
New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.