05-26-2009 03:52 AM
We use a BES server and are finding that when users use the desktop software the ability to change the signature is greyed out.Would it be due to either of these policy settings -
Desktop addins is set to false.
Application loader and weblink is set to false.
If its neither of these, any idea what would cause it to be greyed out ?
05-26-2009 12:19 PM
Well, my first thought is why use the DM software at all under BES? All of the configuration items are available on the device directly and, I think, can also be set via BES policy. I am on BES and never use the desktop client at all -- unless I am contemplating an OS update and want to ensure I have a good backup beforehand. But, to manage my BES conduit, I never use the desktop software.
So, in answer to your question...are those same options greyed out in the device interface? If so, then perhaps it is indeed a policy issue...we'll have to let our BES experts chime in on that one...
Just a thought...