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New Contributor
Posts: 7
Registered: ‎11-25-2008
My Device: Not Specified

Signature greyed out in desktop manager.

hi

We use a BES server and are finding that when users use the desktop software the ability to change the signature is greyed out.Would it be due to either of these policy settings -

 Desktop addins is set to false.

 Application loader and weblink is set to false.

If its neither of these, any idea what would cause it to be greyed out ? 

Thanks

Elaine

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Signature greyed out in desktop manager.

Hi There!

 

Well, my first thought is why use the DM software at all under BES? All of the configuration items are available on the device directly and, I think, can also be set via BES policy. I am on BES and never use the desktop client at all -- unless I am contemplating an OS update and want to ensure I have a good backup beforehand. But, to manage my BES conduit, I never use the desktop software.

 

So, in answer to your question...are those same options greyed out in the device interface? If so, then perhaps it is indeed a policy issue...we'll have to let our BES experts chime in on that one...

 

Just a thought...



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