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New Contributor
Posts: 5
Registered: ‎08-03-2013
My Device: 9320
My Carrier: Virgin/ Bell Mobility
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Sim Not Provisioned 2 & Unable to Retrieve Bbm Under Instant Messaging

Because my phone got ran over, I am currently using a Blackberry Curve 9320 in which I purchased off a friend of mine. I went to Virgin Mobile.ca and activated my phone and sim card online, and then when I thought it said it was successfully registered, it is saying SIM NOT PROVISIONED 2 Smiley Frustrated 

 

I am having the worst luck, and at this point am lost without a phone. I am not sure what this means, however I googled it and got numerous different answers. If someone who has experienced this before can let me know what they think, that would be greatly appreciated.

 

Also when I go onto instant messaging, aol messaging pops up, but no Bbm. Do I have to download BBM once I get the phone on? I thought BBM was already on blackberrys.... Ughhhhhhh Smiley Sad Confused and Sad without a phone. 

 

T

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Sim Not Provisioned 2 & Unable to Retrieve Bbm Under Instant Messaging

Hello,

If you're seeing this error message then the SIM card is either not connected, or there's a fault with it. If customer services say they've connected the number but you're still experiencing issues, then the likelihood is that a replacement SIM card will fix this for you. It could also be due the phone being locked to your friend's carrier.

Now, BBM missing maybe a few reasons:
1) It is hidden
2) it was uninstalled
3) if it was a corporate device, it could have been disabled.

New Contributor
Posts: 5
Registered: ‎08-03-2013
My Device: 9320
My Carrier: Virgin/ Bell Mobility

Re: Sim Not Provisioned 2 & Unable to Retrieve Bbm Under Instant Messaging

Lol Its Been a while since Ive had a blackberry. I imagine it was uninstalled, how to reinstall it ? Thx Smiley Tongue

Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Sim Not Provisioned 2 & Unable to Retrieve Bbm Under Instant Messaging

Hello

Please refer to http://us.blackberry.com/bbm.html

You can follow the step by step instruction Smiley Happy
New Contributor
Posts: 5
Registered: ‎08-03-2013
My Device: 9320
My Carrier: Virgin/ Bell Mobility

Re: Sim Not Provisioned 2 & Unable to Retrieve Bbm Under Instant Messaging

Thanks Tezytan Smiley Happy
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Sim Not Provisioned 2 & Unable to Retrieve Bbm Under Instant Messaging

No problem! Smiley Happy

Enjoy bbming away!