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New Contributor
Posts: 2
Registered: ‎11-25-2012
My Device: Blackberry Curve 9380
My Carrier: Orange

Since upgrade, I can't sync my Curve 9380

I just upgraded to the latest version on my curve 9380 and now it does not  allow me to sync.  It's always something with these BB's.  I'm really unhappy with BB in general...phones, apps, even support site.   Is there anyone else having this problem about not being able to sync after upgrade, or is there anyone that can help me...

Hall of Famer III
Posts: 59,107
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Since upgrade, I can't sync my Curve 9380

Hi and Welcome to the Community!

It might help matters if you clarified exactly your situation...for instance, what exactly will not sync? Email? Calendar? Contacts? Something else?

Further, how exactly are you attempting this sync? OTA? USB tethered? Bluetooth?

As with most things, complete clarity of symptoms is always helpful so that others can understand your situation and hopefully provide useful responses.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎11-25-2012
My Device: Blackberry Curve 9380
My Carrier: Orange

Re: Since upgrade, I can't sync my Curve 9380

Software tells me phone is "not connected"  even though it's plugged into comp with USB.  So, I am not able to sync at all, not the calendars, not the contacts, nothing.  This happened the first time I tried syncing phone right after new Desktop software upgrade.  Please help.  Thanks for your prompt response. 

Hall of Famer III
Posts: 59,107
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Since upgrade, I can't sync my Curve 9380

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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