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New Contributor
Posts: 4
Registered: ‎05-26-2009
My Device: Not Specified

? ! , . Slide out keyboard keys incorrect after update

Hadn't synced my phone in a while. Finally did and there were some required application updates. Went ahead and let the updates upload. Now when I use the actual keyboard and press alt key some of the characters are incorrect.

 

alt+v is now typing $ - should be ?

alt+b is now typing ? - should be !

alt+n is now typing ! - should be ,

alt+m is now typing , - should be .

 

it's like everything shifted over 1 space. When I pull up the touchscreen keyboard and press alt, the characters are lined in the new order of $?!,

 

Any idea on how I can fix the slide out keyboard so that it types what is actually printed on the key?

New Contributor
Posts: 4
Registered: ‎05-26-2009
My Device: Not Specified

Re: ? ! , . Slide out keyboard keys incorrect after update

Just in case anyone interested...

 

A friend told me had same issue happen to him a while back on his Bold and was told to leave phone on and take battery out. I just did the same thing and it is all now back in order.

Posts: 94,683
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: ? ! , . Slide out keyboard keys incorrect after update

What OS update did you install? Please look at Options > Device > About

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Highlighted
Posts: 94,683
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: ? ! , . Slide out keyboard keys incorrect after update

 


chynablack wrote:

Just in case anyone interested...

 

A friend told me had same issue happen to him a while back on his Bold and was told to leave phone on and take battery out. I just did the same thing and it is all now back in order.


Good. A simple reboot is the solution to 95% of any issues you might have on your BlackBerry.

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code