Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 6
Registered: ‎12-15-2012
My Device: Blackberry Curve 9300
My Carrier: Bmobile

Slow phone

My curve 9300 is really slow lately. I wiped it but I still see the little clock on the screen from time to time when I open applications. Is there any other way to speed up my phone?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Slow phone

Hi rereichie890



Which version of OS you have Installed On your device ? If you're on OS 6 and It you're device is lagging or hangs a bit then you have to watch your applications to make sure that your device is not suffering from low memory ,when our device undergo low memory or if any application runs in the background .Sometime A battery pull restart is enough to resolve this issue, Have you tried a Battery Pull ? 


Please press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) look if any other apps. are running.


Also Check the File Free at Options > Status > Check File Free , In addition have you enabled Memory Cleaner on your device?  Options > Security > Memory Cleaner,  is it enabled ? If it is then disable it because  It is also responsible for device  freezing and clocking.


MOSTLY a battery pull is enough to resolve such issue , you can do it by removing the battery while your device is Powered On wait a min. then re-insert it back . reboooting in this manner fixes most issues within our device .


If that doesn't help then you can follow this Knowledge Base article :


KB10307 : The Hourglass or clock symbol spins continuously on the BlackBerry smartphone


Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.