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New Member
Posts: 1
Registered: ‎11-10-2011
My Device: pearl
My Carrier: orange

So frustrated please help

I have been having problems with the curser moving independantly up the screen when I'm typing a text. this can mean that i will be typing in on place then the curser decides to go walk about and i put text in another part of the message or work.  has anybody got any idea how I fix this issue.

 

Ta

Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: So frustrated please help

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 37
Registered: ‎10-31-2011
My Device: BlackBerry Curve 8520
My Carrier: CCT Boatphone

Re: So frustrated please help

A sure battery pull would solve that problem with 5minsor 30 seconds.
"Rozayy"