01-18-2012 07:30 AM
Good Morning Blackberry Users. Can anybody help a frustrated old man who has a Blackberry Storm 9520 which is about 2 years old but not used regularly. I have started receiving the following message :- UNCAUGHT EXCEPTION: java.lang.NoClassDef FoundError. Can anybody help in getting rid of this,I have tried to update my software from my laptop but without success.Hope you can help.
02-27-2012 11:46 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo