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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎03-18-2011
My Device: 9800
My Carrier: Virgin

Software Issue after beta testing

I have OS 6 on my torch. I added the app facebook 2.0 and my phone is now unoperatable. I cant not load it up it stays onthe Blackberry screen. I have connected to my computer and loaded up black berry desktop manager, the manager tells me that it cannot connect to my phone. I can call out but recieve no data. I cant reset or restore my phone because I am unable to connect ot the black berry desktop manager. Any ideas besides remove battery or the soft disconnect.

Hall of Famer III
Posts: 57,239
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Software Issue after beta testing




Ahhh...the fun of beta testing! Hopefully you took a good backup before you installed the beta...


From a PC, you can install any OS package to a BB via this procedure:

Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software


If those won't work, then you will need to take more drastic steps of wiping and reloading the PROM...there are two utilities that I know of to do so:


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Super Contributor
Posts: 414
Registered: ‎11-19-2010
My Device: BlackBerry 9810, 9860, 9900, 9800, 9780 and 4xBB other models
My Carrier: BESx2/BISx3

Re: Software Issue after beta testing

Hi roxroc,


the same post opened by you here and all answers can help you. Are you try any of them?


Be sure to click Likes! for those who have helped you.

If your query is resolved then please click on “Accept as Solution”.