03-18-2011 10:48 PM
I have OS 6 on my torch. I added the app facebook 2.0 and my phone is now unoperatable. I cant not load it up it stays onthe Blackberry screen. I have connected to my computer and loaded up black berry desktop manager, the manager tells me that it cannot connect to my phone. I can call out but recieve no data. I cant reset or restore my phone because I am unable to connect ot the black berry desktop manager. Any ideas besides remove battery or the soft disconnect.
03-19-2011 11:07 AM
Ahhh...the fun of beta testing! Hopefully you took a good backup before you installed the beta...
From a PC, you can install any OS package to a BB via this procedure:
Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
If those won't work, then you will need to take more drastic steps of wiping and reloading the PROM...there are two utilities that I know of to do so:
03-19-2011 01:00 PM
the same post opened by you here and all answers can help you. Are you try any of them?
Be sure to click Likes! for those who have helped you.
If your query is resolved then please click on “Accept as Solution”.