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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎11-17-2012
My Device: curve 9360
My Carrier: EE

Software Update Error

I was updating my software on my curve 9360 and it got to 10% on the overall backup and 0% on social feeds and has been like that for about 5 hours. So, I connected my phone to my laptop and tried updating it that way, but it kept telling me there was an error connecting with the device. I REALLY need to use my phone and I'm not too worried about updating it anymore, just as long as it goes back to normal so that I can phone, text and bbm once again. I have had my phone for about a year now, and I would be so upset if it was broken!!! Please help! x

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Software Update Error

hmmm.. try a battery pull and see what happens.

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