11-20-2012 04:21 PM
I was attempting to run the 7.1 OS update on my bold 9930; my phone now keeps freezing on the "backing up your data" screen. i've done 2 battery pull with no success...
i have already downloaded the software update; im just having trouble installing it
11-20-2012 07:33 PM
Hi and Welcome to the Community!
There are two methods of recovery for you to try:
Good luck and let us know!
02-19-2013 04:38 AM
I've tried both options with same outcome...after the upgrade, done successfully, the keypad and touchscreen don't work again.
This is really frustrating and annoying.....
Can you, please, help with any other solutions?!
02-19-2013 09:27 AM
Oh! New information I see!!!
the keypad and touchscreen don't work again.
You never before said that was the reason for you trying to do an upgrade. That could well indicate something else entirely...and the process you've been doing may well spell doom for your BB, especially if one of the possible causes is accurate. What you describe is often a result of moisture damage to a BB.
So, any chance your BB got wet? If so, then
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
Do everything it says, including waiting the maximum recommended time (maybe longer...perhaps as long as 5 days).
Applying power to your BB between it getting wet and doing this process reduces the chances of success -- sadly, with all of your upgrade attempts, you've done exactly this (quite a bit, actually). Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
Otherwise, there could be a hardware cause to your issues...and no amount of software, OS, nor internet-distance diagnostics can help that situation. Only in-hand evaluation by a qualified hardware technician can provide a proper diagnosis (and estimate).