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10-01-2012 10:13 AM
We have reports from our users (bold 9790) that are getting the following Server Certificate Error when trying to apply the update that is currently showing up on their blackberry:
Domain Name Mismatch
Connection attempted to:
the server certificate is configured for :
This has been disallowed by your administrator.
Can anyone provide a means to get around this?
10-03-2012 04:31 PM - edited 10-03-2012 04:45 PM
Hi, Having the exact same issue on our Bold 9900's with Bell. I'm not seeing a setting for this on my BES to remove this restriction.
PS: I opened a ticket with RIM, we have a support agreement.
10-04-2012 12:24 PM
The BES has always been able to connect to any IP and port, so not firewall issue. Bell clearly has a certificate mismatch, yet the error message indicates it may be a BES it policy that prevents this, since it says it is an administrator restriction. So the idea is change the policy for the control of the domain mismatch to get around this error for now. I can't locate the setting though, RIM is still gathering infomation and is way off topic on my support call so far.
10-04-2012 01:26 PM
I tried changing some policies on the server, but did not have any luck. On a hunch, i configured some of the problem devices to use our hospitality wifi and they were able to connect and successfully downloaded the update
10-04-2012 01:30 PM
Woah that's kinda odd isn't it, worked on your public wifi? Perhaps Bell fixed their certificate mismatch. I am not super concerned about it, I assume Bell will correct the issue eventually, it is just annoying for the end user to get the prompt for an update only to have it fail.
10-04-2012 01:51 PM
I had spoken with RIM about this issue and was sent the following:
Article Title: Wi-Fi enabled BlackBerry smartphone prompts the user to trust a new BlackBerry certificate when connecting Article Number: KB15204
When we got the certificate error, the only options we have are to stop or view details. I do not really think this applies in this situation as there is a domain mismatch in the certificate.
Article Title: How to add a web server certificate to the BlackBerry MDS Connection Service or BlackBerry MDS keystore Article Number: KB11623
This one seems a little more plausable, but i have not yet had a chance to apply it.
10-11-2012 09:58 AM