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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-22-2014
My Device: BlackBerry Bold
My Carrier: T-Mobile

Software Update Server is Unavailable

I'm not going to pretend to know what I'm talking about, someone gave me my Bold for free and until now I've only used it to text/call. I was trying to get into the BlackBerry World app thing but when I click on it, a message pops up saying "App World requires the latest version of BlackBerry ID" with a close option and an update option. After clicking "Update" I always receive a message saying "Sorry, the software update server is unavailable. Please try again." with 2 options of close and retry. I click retry and it never does anything or it will say 0% and that's it. I've seen posts from people with similar problems and I've tried rebooting/taking the battery out as well as going through settings and trying to figure that out. I am connected to Wifi and I have a prepay monthly type of plan with data (which I literally have never used) so that shouldn't be a problem at all. Any suggestions?

New Member
Posts: 1
Registered: ‎09-23-2014
My Device: Curve 9360
My Carrier: Mtn

Re: Software Update Server is Unavailable

I am also experiencing the same problem.  I have tried everything I was told to do, resetting the phone to factory default, tried registering to the enterprise, registering the Host Routing Table...etc.  Nothing seem to work.  I do not know what to do anymore.

Hall of Famer III
Posts: 58,825
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Software Update Server is Unavailable

Hi and Welcome to the Community!


First off, there is more to do...refer:

  • Article ID: KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

Hopefully the prior owner completed ALL of their steps...for some of them only they can complete.


Next, you need to understand that no carriers support all BB devices...all of them only support a subset. So, there's nothing to add to your BB per se. Using the BB-specific services is a matter of your carrier providing those to you. And there are some things that must happen for them to do so.

Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:

1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.

2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:

3) You must get all of your voice level services functioning on the carrier, before you even try anything about data

4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire

5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.

5b) But, if the carrier does not directly support your specific model number of BB, then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.

So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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