Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
04-19-2012 11:54 PM
Recently i have tried to do a software update on my phone. But when it comes to the backup, it gets stuck on Overall: 12% and Social Feeds: 0%.
I have tried removing the batteries but it still gets stuck at the same area! Please answer quick. I need it for school stuff too.
05-16-2012 10:39 AM
05-17-2012 03:04 PM
How do you stop the update once already started?
It can be very tricky and dangerous. If stopped while in the backup stage, it should be fine. But, if stopped during the actual update, it can render the BB useless (since the BB would have an incomplete OS on board), requiring even more challenging actions to recover it (which is normaly do-able, but the on-device backup is lost forever). I've never done an on-device update (since I always recommend against them), so I don't know if there are any keys to press (e.g., does the ESC/Back key do anything?). Otherwise, pulling the battery would of course stop it.