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New Member
Posts: 5
Registered: ‎01-03-2012
My Device: Curve 9360
My Carrier: Wind

Software Update crash

Hi all,

 

Recently i have tried to do a software update on my phone. But when it comes to the backup, it gets stuck on Overall: 12% and Social Feeds: 0%. 

 

I have tried removing the batteries but it still gets stuck at the same area! Please answer quick. I need it for school stuff too. 

 

Thanks

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Software Update crash

Hi and Welcome to the Community!

If you are doing this update OTA, then I recommend you STOP immediately. The wireless software update attempts to take an on-device backup of all of your data, which it then restores from after the successful update completes. But, if anything goes wrong, that backup is lost forever...and so far, you've been lucky.

I recommend that you install and use the Desktop Software to perform a manual backup, then do the update.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎05-17-2012
My Device: Torch 9810
My Carrier: AT&T

Re: Software Update crash

How do you stop the update once already started?

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Software Update crash


hg710 wrote:

How do you stop the update once already started?


It can be very tricky and dangerous. If stopped while in the backup stage, it should be fine. But, if stopped during the actual update, it can render the BB useless (since the BB would have an incomplete OS on board), requiring even more challenging actions to recover it (which is normaly do-able, but the on-device backup is lost forever). I've never done an on-device update (since I always recommend against them), so I don't know if there are any keys to press (e.g., does the ESC/Back key do anything?). Otherwise, pulling the battery would of course stop it.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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