12-17-2012 02:35 AM
I was updating My Blackberry Bold 9790 software from its Blackberry 7 OS to 7.1, no once the update started it notified me that I wont be able to use the phone for two hours. It started backing up my data first, it however stopped backing up data when the power in the phone went out, and didn't continue upon me putting it on charge and has been stopped the process altogether, it has been at 10% of backing up process for two days straight. Any help is greatly appreciated.
12-17-2012 04:27 AM
Welcome to BlackBerry Support Forums
Sorry for the problem you are having, Please try those steps to recover your device.
Credit : JSanders
There are two methods of recovery for you to try:
So please try it and let us know of your progress.
12-18-2012 01:56 PM
i started the by using the first step, followed it as directed, and once I clicked on update, and it started downloading the update, and then some modules, but it stop, an error occured and it did not go further than that. I proceeded to iindert my battery in the phone, were it notified me that there waas an error in completing software update and rolled back the whole process, to before the update installation.
That is were I am, will try to properly install the software update at a later time