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New Member
Posts: 1
Registered: ‎12-28-2012
My Device: Curve 9360
My Carrier: Virgin

Software Update on Blackberry Curve 9360

I have tried to perform a software update on my 9360, but it has be frozen in the same place for more than 24 hours.

It won't let me stop the update, but nor will it move on at all. What are my options? Can I reset the phone somehow?

Highlighted
Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Software Update on Blackberry Curve 9360

yes, pull the battery and let it boot.

You may have to force the detection of the BlackBerry smartphone using Application Loader to do the software reload if it gets stuck again.
http://www.blackberry.com/btsc/KB10144

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Member
Posts: 1
Registered: ‎12-29-2012
My Device: blackberry curve 9360
My Carrier: 02

Re: Software Update on Blackberry Curve 9360

mine did the same it has been stuck at 6% over all backup progress for about 7 hours now i took the battery  out followed your instructions on the link and its still at 6% over all backup progress 2 hours after that!! its saying i cant disconnect from it now or my blackberry will be unusable Smiley Sad how can i sort it now??

Forums Veteran III
Posts: 3,804
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Software Update on Blackberry Curve 9360

Here is something to try:

Download and install the device software for your blackberry from

http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html

 

Use bbsak to install this to your device.  Here is the link and guide:

http://bbsak.org/faq.php

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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