12-21-2013 08:04 AM
Hi, my wife has a BB 9320 and I a BB9900. Every time a software update is available I tend to update them both at the same time via the BB Desktop Software. (the last being 7.1.2061.)
Today I connected my wife's BB9320 to the laptop for charging and the BB Desktop Software identified an update, 7.1.2753. On completion I connected my BB9900 but no software update was found, can anyone advise why this should be the case please?
Solved! Go to Solution.
12-21-2013 08:34 AM
Those device software are developed by BlackBerry and then released by respective Carrier specific to each BlackBerry device model, your wife's Carrier released this specific OS version only for BlackBerry 9320 and for you .. you may be having the most recent device software from your Carrier , as a result you're not offered any updates for your BlackBerry 9900.
12-22-2013 03:32 AM
12-24-2013 11:16 AM
If your Carrier releases any newer OS version for your device model then you'll be offered an upgrade .
Currently what is your device OS version ? To know that Homescreen > Options > Device > About Device Version > first set of numbers on the third line.
12-26-2013 06:24 AM