06-01-2013 07:04 AM
I have a Blackberry Bold 9900, and last night set it to do a software update. Last night it froze on 10% for about 3 hours, and claimed the total update would only take 2.
I read many things on various forums and the most successful method seemed to be completeing a 'hard reset' (Removing the battery and the sim card, and then just re-inserting the battery)
After trying that I noticed that it had made it to 13%, believing it was working, I went to sleep and woke up to a phone that is still stuck on 13%.
I've tried the reset again, and also tried plugging it into my Desktop Software (but it doesn't connect)
Anyone have any ideas on what options I have left?
To make it more difficult I have an Apple Mac, not a PC.
06-01-2013 10:01 AM
Do you've a backup of your current software?
If yes, you might want to try a device wipe before re-loading the software and restore your backup
Th tools I know to do the wipe are JLCommander and BBSAK.
06-01-2013 05:52 PM