01-22-2013 04:28 AM
I have a big problem with my cell, it keeps going on and off without anyone touching it. when i try to press bottom it just doesnt work. I have been looking at the settings and all and realised that some of the mobile certificates have expired and i dont knw if that's whats causing my cell to malfunction
Solved! Go to Solution.
01-22-2013 04:41 AM
Welcome to BlackBerry Support Forums
For your first issue it may happen because of any Bad behaving apps have installed on your device ,How many third party applications you have on your device ? Can you try to start your device on safe Mode to see if that happens
KB17877 : How to start a BlackBerry smartphone in Safe Mode.
If on safe mode if your device works well then you have to delete any third party applications that you may think is responsible or after installing of which this preoblem arised.
Also for your second issue you can try those steps :
1- Register your Handheld .
2- Resend your Service Book
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
Please try those steps and let us know if problem appears